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Actiondesk Knowledge base
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Common errors when connecting a SQL database

If you had an issue connecting your database, follow the steps below?

If you use whitelisting, make sure your whitelisted Actiondesk's IP address?

Most of the time, companies prevent a random IP to access their database. You'll have to whitelist our IP to enable the Actiondesk servers to access your database. The IP to whitelist is

146.148.17.88
Check every credentials you filled in the form

Make sure you didn't write or paste extra space

If you wrote each credential, we'd recommend copy and pasting them, it's less error prone

Read the error message

By hovering over the error message, you'll get more information about the problem. This might help you figure out what's wrong

Reach out to us

If none of these worked, just head to the messenger at the bottom right, and we'll have a look for you!